Red Balloon Trading

Please note we are only shipping on Wednesdays at the moment and we cannot guarantee first class or next day delivery.

Return Policy

You have the right to cancel your purchase/order from for any reason within 14 days of receiving your items. Within the 14-day cooling-off period we will be happy to exchange or refund any item once we have received the items returned in a fully re-saleable condition.  If the items are not in a fully re-saleable condition Red Balloon Trading reserves the right to refuse a refund. This does not affect your statutory rights.

If you receive damaged products or we send a product in error, we will be happy to offer you a replacement (if available) or full refund.  To confirm this, please contact the Fundraising Hub Team on the email / number below:

Email: fundraising@bch.org.uk
Telephone:  0121 303 8506 (ask to be put through to the Fundraising Hub Team or leave a message and we will call you back)

How to return items to us

To return products to us,please follow the instructions below:

  • You can return any items purchased in the Fundraising Hub or the Online Shop at the Fundraising Hub at Birmingham Children’s Hospital (Open Mon-Fri 9-5pm) Please return your items with your delivery slip - writing a note clearly that you are returning this item for refund / exchange and giving the reason for the return.
  • If you do not have the original delivery slip, please send us a note detailing the reason for the return along with your full contact details: name, address and contact telephone number.
  • In the case of a faulty item, please provide a full description of the fault.
  • We recommend that you obtain proof of postage when returning parcels, as we are unable to accept responsibility for items that fail to reach us.
  • Please send your returned items to the address below:
FREEPOST RRJU-RUSX-JEEU
Fundraising Team - Hub (Nikki Rodgers)
Birmingham Children's Hospital Charity
Steelhouse Lane
Birmingham
B4 6NH
 
For more information please visit our Terms & conditions page